The surprise of benevolence that can transform the environment of a company !
Let’s say, you get to the office in an excellent mood and the first person you meet, ignores you when you say Hello. As a flood of emotions reaches you and pushes your brain to react right away. Your day might just have been flushed down the drain or you can decide to try reacting differently and be “kind” instead. Your surprising attitude will create confusion and you’ll break with an existing pattern that will open up a new choice of possibilities.

How can benevolence be a creator of new behavioural patterns? Neuroscience supplies us with some answers.

According to Hebb’s rule, nerve cells that are stimulated simultaneously will link with each other through synaptic connexions. Repeated thought associations create a subconscious automatic habit, which gives life to a program that influences in return the person and pushes her to act according to a reoccurring pattern. These brain programs of ours are gaps that get deeper every time a thought is repeated.

Nevertheless, the brain is also characterized by its neuroplasticity and its capacity to change and learn more and more new patterns.

How does the surprise effect of benevolence work? An impossible situation activates new neuronal circuits. As the person is not in danger, the brain is not going to activate the subconscious program, linked to battle emotions or to the possibility of flight. That’s why the person is invited to imagine a new positive reaction, better suited to the situation at hand.

Benevolence favours, by this surprising and positive quality, the creation of a new environment in the company.